ba99c's Privacy Policy — Your Information Is Fully Secure
Here is a complete description of how your personal information is collected, used, and kept secure on the ba99c platform.
This privacy policy is a formal document prepared on behalf of the ba99c online gaming platform. It describes what information is collected from a person when they use ba99c's website or mobile service, what that information is used for, who it is shared with, and how it is kept secure. By using this platform, you are considered to have read and accepted the terms of this privacy policy.
Table of Contents
- Introduction & Scope
- Information We Collect
- How Information Is Collected
- Purpose of Using Information
- Data Storage & Security
- Sharing Information with Third Parties
- Cookies & Tracking Technologies
- Protection of Minors
- Your Rights
- Policy Changes
- Contact
1 Introduction & Scope
ba99c is a trusted online gaming service provider that offers slot games, live casino, cricket betting, and other gaming features to users in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.
This privacy policy applies to all individuals who:
- Visit the ba99c website;
- Create an account or log in to the ba99c platform;
- Use any game or service on ba99c;
- Contact ba99c's customer support team.
This policy has been prepared for users in Bangladesh. If you have any questions about any part of this policy, please contact our support team.
2 Information We Collect
ba99c may collect various types of information. This information can be divided into the following categories:
2.1 Personally Identifiable Information
- Full name;
- Date of birth (for age verification);
- Email address;
- Mobile number;
- National ID or passport details (when identity verification is required).
2.2 Financial Information
- bKash, Nagad, or Rocket account numbers or related details;
- Deposit and withdrawal transaction history;
- Wallet balance and bonus-related information.
2.3 Technical Information
- IP address;
- Device type and operating system;
- Browser type and version;
- Date, time, and duration of access;
- Browsing behaviour and platform activity.
2.4 Communication Information
- Messages exchanged with customer support via chat or email;
- Details of complaints and reviews.
3 How Information Is Collected
ba99c collects information in the following ways:
- Directly provided: Information you give us yourself during account registration, identity verification, or when contacting customer support;
- Automatic collection: Information collected through technical means (cookies, log files, etc.) while you use the platform;
- Payment processing: Information received when transactions are completed through bKash, Nagad, or Rocket;
- Third parties: Information received from trusted third-party providers for identity verification or fraud prevention.
4 Purpose of Using Information
Collected information is used for the following purposes:
4.1 Account Management & Identity Verification
Personal information is used to properly create and manage each user's account and to confirm age verification (for users aged 21 and above). Only individuals aged 21 or older may create an account on the ba99c platform.
4.2 Service Delivery & Improvement
Information is used to personalise your gaming experience, recommend new games and features, and improve the platform's performance.
4.3 Financial Transaction Processing
Information is essential to correctly process deposit and withdrawal requests, ensure bonuses and rewards are distributed, and maintain financial records.
4.4 Security & Fraud Prevention
Information is used to ensure account security, prevent unauthorised access, and combat illegal activities such as money laundering or fraud.
4.5 Customer Support
Information is needed to resolve your complaints and queries quickly and effectively, and to maintain the quality of 24/7 live chat and email support.
4.6 Legal Compliance
Information is retained to comply with applicable laws and regulations and to respond to lawful requests from competent authorities.
5 Data Storage & Security
ba99c adopts industry-standard technical and administrative measures to protect your personal information. These include:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology, making it very difficult for third parties to intercept or read;
- Secure Server Infrastructure: All data is stored in secure data centres with both physical and digital security measures in place;
- Access Controls: Only authorised personnel have limited access to the information they need; no staff member can access information outside their scope of work;
- Regular Security Reviews: Security audits are conducted regularly to identify and address potential vulnerabilities;
- Data Minimisation: Only the information needed to provide the service is collected.
Information is generally retained while an account is active and, after closure, for as long as required by legal obligations. Once the retention period expires, data is securely deleted or anonymised.
6 Sharing Information with Third Parties
ba99c does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited cases:
6.1 Payment Processors
Information required to process financial transactions through bKash, Nagad, and Rocket is shared with the relevant payment provider. These providers operate under their own privacy policies.
6.2 Technology Service Providers
Limited information necessary for service delivery may be shared with game providers or technology partners such as Pragmatic Play, Spribe, Ezugi, and Evolution Gaming.
6.3 Legal Obligations
We may be legally required to disclose information in response to a court order, legal process, or lawful request from a competent authority.
6.4 Fraud Prevention
Information may be shared with relevant authorities when needed to prevent serious fraud or criminal activity.
For any purpose other than those listed above, your explicit consent will be obtained before sharing information with third parties.
7 Cookies & Tracking Technologies
Cookies and similar technologies are used to ensure the smooth operation of the ba99c platform and to improve the user experience. Cookies are small text files stored on your device.
7.1 Essential Cookies
These cookies are required for the platform's basic functions — such as maintaining login sessions, ensuring security, and saving form data. The platform will not work properly without these cookies.
7.2 Functional Cookies
These cookies remember your preferences and settings (such as language selection) and provide a more convenient experience each time you return.
7.3 Analytical Cookies
These cookies are used to understand how users interact with the platform and to improve service quality. The data collected remains fully anonymous.
You can disable cookies by changing your browser settings, but doing so may limit some of the platform's functionality.
8 Protection of Minors
ba99c's services are for individuals aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.
An age verification process is followed during account registration. If it becomes known that information from a minor was collected by mistake, it will be deleted immediately and the associated account will be suspended. If you believe a minor is using our platform, please contact us at [email protected].
9 Your Rights
As a user of the ba99c platform, you have the following rights over your own information:
- Right of Access: You have the right to know what information we hold about you;
- Right to Rectification: You can request that any errors in your information be corrected;
- Right to Erasure: In certain circumstances (except where legal obligations apply), you can request that your information be deleted;
- Right to Restrict Processing: You can request that the use of your information be limited for specific purposes;
- Right to Object: You can object to certain types of processing of your information;
- Right to Portability: In certain circumstances, you can request your information in a structured digital format.
To exercise any of the above rights, contact us by email at [email protected] or through 24/7 live chat. We will process your request as quickly as possible.
10 Policy Changes
ba99c reserves the right to periodically review and update this privacy policy as needed. Changes may be required due to changes in the scope of services, technological developments, or legal obligations.
For significant changes:
- The change will be clearly announced on the website;
- Registered users may be notified by email;
- The updated date will be displayed on this page.
Continuing to use the platform after a change means you have accepted the updated policy. We therefore recommend reviewing this page regularly.
11 Contact
For any questions, concerns, or requests regarding this privacy policy, please contact the ba99c support team in the following ways:
- Email: [email protected]
- Live Chat: Available 24/7 through the website
- Language: Support is provided in Bengali and English
We are committed to resolving any privacy-related concerns quickly and appropriately. Your trust and confidence in ba99c is our greatest asset.
Have more questions?
Our support team is always ready to assist with any inquiries about ba99c's privacy policy or data protection. Write directly to [email protected] or contact us via 24/7 live chat.
Use the links below to read our other policies:
Read Terms & Conditions